Who operates Tradewind
Tradewind is operated by [OPERATOR_LEGAL_NAME], [LEGAL_FORM_AND_COMPANY_NUMBER_IF_APPLICABLE], at [BUSINESS_AND_SERVICE_ADDRESS]. Contact us at [SUPPORT_EMAIL]. These details must be completed before these terms take effect.
These terms cover our platform service. The Buying, selling & disputes policy explains the proposed transaction rules. The seller identified before checkout is the contracting seller of the equipment. The terms applicable to an order must be available before purchase and retained with that order.
Our role and the seller's role
Tradewind provides listing, discovery, messaging and transaction tools. Unless we expressly identify ourselves as the seller on a listing, the equipment sale is between the buyer and the named private seller or business seller.
The seller is responsible for the accuracy of their listing, their right to sell, and their obligations concerning the goods, fulfilment, returns and refunds. Tradewind remains responsible for its own platform service and any duties imposed on it by law or its payment and delivery contracts.
Sending an order to a retailer's Shopify store does not by itself transfer payment liabilities or create a partnership. Demonstration shop data is not evidence that a retailer has agreed to accept Tradewind orders.
Accounts, seller status and conduct
You must be 18 or over to buy or sell through a Tradewind account. Keep your account details accurate and your login secure. Sellers must accurately state whether they act privately or in the course of a business; a verification badge does not determine their legal status.
No harassment, fraud, counterfeit goods, stolen goods or items that are illegal or unsafe to sell. We may remove prohibited content and restrict accounts where reasonably necessary to protect users, investigate abuse or comply with law. Restrictions do not cancel existing refund rights or justify retaining money without a lawful basis.
Report concerns through [REPORTING_AND_APPEALS_CONTACT]. We will explain restrictions and provide a review route where appropriate, subject to legal and fraud-prevention restrictions.
Listings and information
Describe the actual item honestly, including damage, repairs, age where known, included parts and any material limitations. Use accurate photographs and do not present a catalogue image as evidence of the actual item's condition.
Catalogue matches, AI suggestions, Gear Passport records, community reports and seller badges have the meaning explained alongside them. They are not independent inspections or guarantees of authenticity, safety or condition unless an actual inspection service is expressly described. Sellers must check suggested information before publishing it.
Prices and fees
Basic listing and messaging are intended to remain free. Any paid service, transaction fee, delivery charge or seller deduction must be shown clearly before the user commits, including applicable taxes and the seller's expected net proceeds.
Fee schedule SELLER_FEE_5_PERCENT_2026_09 (draft, effective on adoption): listing is free; when an item sells Tradewind deducts a selling fee of 5% of the item price from the seller's proceeds, and ordinary UK card processing for standard sales is met by Tradewind out of that fee. Buyers pay no Tradewind fee. Delivery is charged and accounted for separately and no selling fee is taken on it. Founder retail stores pay no selling fee for six months from acceptance of their retail selling terms and instead bear their actual card processing cost; after that period the standard 5% applies unless newer accepted terms say otherwise.
Refunds follow the money actually retained: a full refund reverses the selling fee, a partial item refund recalculates it as 5% of the item amount kept, and a delivery-only refund does not change it.
[FEE_SCHEDULE_AND_REFUND_TREATMENT] must be completed and reflected in checkout. A platform service fee is not insurance and does not create an unlimited compensation guarantee. Any separately offered insurance must identify its provider, scope, exclusions and applicable distribution arrangements.
Payments and release
Integrated payments may be offered only under [APPROVED_PAYMENT_PROVIDER_AND_CHECKOUT_TERMS]. The provider must confirm how funds are received, held, released, refunded and recovered. Tradewind will not describe a payment arrangement as escrow unless that description is legally and contractually correct.
The proposed integrated flow requires the buyer's express approval after receiving and inspecting the goods before the seller's proceeds are released, subject to lawful dispute resolution and payment-provider requirements. A dispatch update, delivery scan or Shopify order marked paid is not buyer approval.
The Buying, selling & disputes policy must explain the approved process for a buyer who does not respond. Funds cannot be promised to remain on hold indefinitely. Buyer approval does not waive statutory remedies or prevent later card disputes.
Delivery arrangements
Available services depend on the actual packed contents, dimensions, weight, value and route. Acceptance for carriage and eligibility for loss or damage compensation are separate checks. The carrier, booking contract holder, packaging conditions and any protection limits must be disclosed before the delivery option is purchased.
The seller must package and describe the consignment accurately. The party holding the courier contract must manage any carrier claim. Where Tradewind books through its own courier account, we remain responsible for performing our booking and claim-handling obligations with reasonable care.
Retailers may fulfil orders using their own delivery arrangements where agreed and disclosed. Neither a courier exclusion nor a buyer's choice of a displayed delivery option automatically removes the seller's legal or contractual delivery duties.
Problems, returns and refunds
Contact the seller and use the order's issue-reporting route promptly if goods do not arrive, arrive damaged or differ materially from their description. The proposed process pauses unreleased proceeds while a reported issue is reviewed, subject to law and the approved provider arrangement.
Business sellers must honour applicable consumer rights whether or not Tradewind has verified them. The Buying, selling & disputes policy distinguishes those rights from the proposed contractual rules for private sales.
A buyer's entitlement to a refund is assessed separately from a courier compensation claim. A successful claim is not a prerequisite to a refund required by law. An app status change is not confirmation that a payment refund has actually been completed.
Responsibility and limitations
Tradewind does not make an unlimited promise to reimburse every trading loss or insure every shipment. The seller's obligations concerning the goods remain with the seller, while Tradewind is responsible for the service it supplies and foreseeable loss caused by its breach of duties owed to the user, as applicable law requires.
Nothing in these terms excludes or restricts liability that cannot lawfully be excluded or restricted, including fraud, fraudulent misrepresentation or death or personal injury caused by negligence. Nothing removes mandatory consumer rights or excuses Tradewind's own payment, booking or service errors.
Separate agreements may allocate costs and recovery rights between Tradewind, a business seller and service providers. Those agreements do not bind a buyer's bank or remove rights belonging to consumers or other third parties.
Spots, conditions and community content
Spot descriptions, weather, tides and community updates are planning information whose timeliness and accuracy vary. Check local conditions, access restrictions and your own ability before entering the water. These tools cannot guarantee that a location is safe for a particular person or session.
This does not remove Tradewind's responsibility for its own service or allow misleading claims about the reliability of the information it supplies.
Privacy, changes and complaints
The privacy notice must explain the information shared with sellers, payment providers, delivery providers and connected shops, with the operator's completed contact details. [PRIVACY_NOTICE_REVIEW_REQUIRED_BEFORE_LAUNCH].
Material changes to these terms will be notified appropriately. We will retain the version accepted for each order and will not retrospectively remove rights already acquired.
Complaints: [SUPPORT_EMAIL] and [COMPLAINTS_AND_ESCALATION_PROCESS]. Governing law and dispute venue: [GOVERNING_LAW_AND_DISPUTE_PROCESS], to be completed without restricting mandatory consumer rights or access to courts available under applicable law.